I. Q: Are the items on auction used or brand new?
A: All of the items being auctioned are brand new.
II. Q: Are they genuine stones or diamonds real?
A: Yes, all of our items are genuine stones and real diamonds.
III. Q: Are the items guaranteed?
A: All of the items 100% satisfaction guarantee.
IV. Q: Who should I contact if I have any questions?
A: You may contact us via email. Because your concerns are very important
to us we will answer your questions within 24 to 36 hours.
V. Q: How long will it take for my items to be shipped?
A: We will ship your items as soon as your payment was received.
VI. Q: Who should I contact if there is a problem with my merchandise?
A: All questions should be addressed via email.
VII. Q: What information should I include in my check?
A: It is very important for you to write the item number. Otherwise, your shipment will be delayed.
VIII. Q: Is the appraisal price an exact one?
A: No, an appraisal price is an estimated price which varies from jewelry to jewelry.