I.                    Q:  Are the items on auction used or brand new?

 

A:  All of the items being auctioned are brand new.

 

II.                 Q:  Are they genuine stones or diamonds real?

 

A:  Yes, all of our items are genuine stones and real diamonds. 

                        We can  provide you with a certificate of authenticity appraisal.

III.               Q:  Are the items guaranteed?

 

A:  All of the items 100% satisfaction guarantee.

 

IV.              Q:  Who should I contact if I have any questions?

 

A:  You may contact us via email.  Because your concerns are very important 

                        to us we will answer your questions within 24 to 36 hours.

V.                 Q:  How long will it take for my items to be shipped?

 

A:  We will ship your items as soon as your payment was received.  

                        However, there is a 10 business day waiting period.

VI.              Q:  Who should I contact if there is a problem with my merchandise?

 

A:  All questions should be addressed via email.

 

VII.            Q:  What information should I include in my check?

 

A:  It is very important for you to write the item number.  Otherwise, your shipment will be delayed.

 

VIII.     Q:   Is the appraisal price an exact one?

 

A:  No, an appraisal price is an estimated price which varies from jewelry to jewelry.